Refund Policy

Returns

We accept returns on unworn or unused, new condition items within 30 days of receiving your original order, having been notified within 14 days of receiving your item.

If you need to Exchange, simply Return for In-Store Credit to repurchase what you need 
In-Store Credit issued for Returns will be for the exact price you paid for the items minus the discount amount if a discount was applied in your original order.
Return items must be unworn/unwashed and in new condition - This includes visible signs of use including, deodorant/cosmetic stains, perfume, scents, hair, etc. We will not process your Return for In-Store Credit if the items are not within these conditions upon receipt of the items here at Treess Online

We will not issue  a refund for orders that have already been shipped or placed if they are discounted in a New Sale. These sales are run at random, year round for our amazing customers!

*If you received Defective, Damaged or Incorrect items, contact us within 5 days of when your package was delivered with a photo of the defect or issue to: support@treessonline.com so we can fix it for you.

If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return and provide a USPS paid shipping label via email for orders within the United States.
If the return is not due to an error of ours (i.e. you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@treessonline.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@hoodielab.com and will provide instruction for this


Shipping
To return your product, you should first send us a photo of the item you received to: support@treessonline.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Subscribe